Customised Dress Policy

At Vez Apparels, we offer dress customisation to help you get an outfit tailored to your preferences. Please read the following terms carefully before placing a customised order.

1. Advance Payment

  • A 60% advance payment of the total order value is required to confirm a customised order.

  • The remaining 40% balance must be paid according to the payment terms confirmed by Vez Apparels.

  • Your order will only be processed once the advance payment has been received and confirmed.

2. Customisation Details

  • Customers must provide accurate measurements, size details, colour preferences, and any other customisation requirements at the time of ordering.

  • Please double-check all measurements and instructions before submitting your order.

  • Any changes requested after production has started may not be possible or may involve additional charges.

3. Processing and Delivery Time

  • Customised dresses require additional preparation and production time compared to ready-to-wear items.

  • The estimated delivery time will be communicated when your order is confirmed.

  • Delivery timelines may vary depending on the complexity of the design, fabric availability, and production requirements.

4. Cancellation Policy

  • Once production has started, customised orders cannot be cancelled because materials and labour may already have been committed.

  • Please confirm your measurements and design requirements carefully before making the advance payment.

5. Returns and Exchanges

  • Customised dresses are made according to the customer's specific requirements and are generally not eligible for return or exchange due to a change of mind or incorrect measurements provided by the customer.

  • If you receive a defective item or a product that does not match the confirmed customisation details, please contact our customer support team for review.

  • Any resolution will be handled in accordance with our applicable policies and consumer protection requirements.

6. Design and Fabric Variations

  • Minor variations in colour, embroidery, fabric texture, or finishing may occur due to lighting, screen settings, and the handmade nature of certain details.

  • Any significant changes to the agreed design or specifications will be communicated to the customer where applicable.

7. Customer Responsibility

  • Customers are responsible for providing correct contact details, delivery addresses, measurements, and customisation instructions.

  • Please review all order details carefully before confirming your purchase.

8. Contact Us

For customisation enquiries or assistance, please contact Vez Apparels through our official website or customer support channels.

By placing a customised order, you acknowledge that you have read and agreed to this policy.