Refund policy

Return, Exchange & Refund Policy

At VEZ APPARELS, customer satisfaction is important to us. Please read our Return, Exchange & Refund Policy carefully before placing an order.

1. Return Policy

We offer a 7-day return policy, which means you have 7 days after receiving your order to request a return.

To be eligible for a return, your item must be in the same condition in which you received it: unworn, unused, with all original tags attached, and in its original packaging. You must also provide your receipt or proof of purchase.

To initiate a return, please contact us at vezapparels@gmail.com. If your return request is approved, we will provide instructions on where and how to return your parcel.

Items returned without prior approval will not be accepted.

Important: All return, exchange, and refund requests must be submitted through email. Requests made through WhatsApp, Instagram, Facebook, TikTok, or other social media platforms will not be processed.

2. Damaged, Defective, or Incorrect Items

Please inspect your order upon delivery. If you receive a defective, damaged, or incorrect item, contact us immediately at vezapparels@gmail.com so our team can assess the issue and provide an appropriate resolution.

VEZ APPARELS will bear the applicable delivery costs for defective, damaged, or incorrect merchandise, subject to verification and approval.

3. Exceptions and Non-Returnable Items

The following items are not eligible for return or exchange:

• Custom-made and personalized products: Items created according to special orders or individual customer requirements.
• Washed, worn, or damaged items: Items that have been washed, dried, stained, altered, or damaged after delivery, including shrinkage caused by a dryer.
• Sale items: Products purchased at discounted or sale prices.
• Gift cards: Gift cards are non-refundable and cannot be returned.
• Minor color or texture variations: Due to differences in screen settings, lighting conditions, and photography, the actual color or texture of a product may vary slightly from its online appearance. Such variations alone are not grounds for a return or exchange.

4. Exchange Policy

If you wish to exchange an item, please email vezapparels@gmail.com within 7 days of receiving your order.

All exchange requests are subject to approval and product availability. The item must be unworn, unused, undamaged, and returned with its original tags and packaging.

VEZ APPARELS does not offer a pickup service for customer returns. Customers are responsible for arranging and sending the parcel back to us through a courier service.

Shipping costs for exchanges due to personal preference or reasons other than a verified product defect or dispatch error will be borne by the customer.

5. Advance Payment Cancellation & Refund Policy

Customers who have paid in advance and wish to cancel their orders must contact us at vezapparels@gmail.com.

• Orders for dresses that are already ready: Once a dress is ready for dispatch or has been prepared according to the confirmed order, advance payments are non-refundable.
• Orders for dresses that are not yet ready: If production has not reached the ready stage, a cancellation and refund request may be submitted through email. Approval will depend on the order’s production status and any applicable costs already incurred.
• Orders already dispatched: Cancellation cannot be guaranteed once an order has been dispatched. Any return request will be handled according to our return policy.

We recommend confirming your order details before making an advance payment.

6. Refund Policy & Processing Time

Once your returned parcel has been received and inspected, we will notify you whether your refund request has been approved or rejected.

Approved refunds will generally be processed within 7–9 working days after the returned parcel has been received and the refund has been approved.

For approved advance payment refunds, the processing period will generally be 7–9 working days from refund approval.

Please note that the time required for the funds to appear in your account may vary depending on your bank or payment provider.

Shipping charges for non-defective items are non-refundable. Customers are responsible for the applicable delivery and return shipping costs for non-defective merchandise.

VEZ APPARELS does not offer a pickup service for returns. Customers must arrange and send the parcel to us through a courier service.

If you have any questions regarding an approved refund that has not been received within the stated timeframe, please email vezapparels@gmail.com.

7. Official Customer Support Channel

To ensure proper documentation, verification, and resolution of customer complaints, all return, exchange, cancellation, and refund requests must be submitted exclusively through our official email address:

Email: vezapparels@gmail.com

Our team will review your request and respond through email.

Please note that refund, return, and exchange requests communicated through WhatsApp, Instagram, Facebook, TikTok, or other social media channels will not be officially processed. Customers experiencing any issues with their orders must contact us through email for proper assistance.

8. Policy Updates

VEZ APPARELS reserves the right to amend or update this Return, Exchange & Refund Policy when necessary. Any updated policy will be published on our official website.